FAQ
Is this your first time with us? Here’s what students need to know:
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Arrive 10 minutes prior to lesson time to change and meet your instructor just past the entrance by the wooden tables.
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Tell front entrance you’re taking a swim lesson and mention instructor's name.
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Bring to each lesson: swimsuit, towel, swim goggles and swim cap for long hair...necessary swim equipment which we don’t provide.
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No other equipment is needed unless requested by instructor.
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Meet instructor between medium and main pools.
- Keep shower and change time short after lessons.
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If you have any issues with an instructor feel free to fill out our complaint form and we will remove you from future lessons.
For parents:
- Lessons may be observed from the deck above the pool.
- Parents should not be poolside or participate in lessons as space is limited.
- Instruction may end a few minutes early for instructors to talk to parents about child’s progress.
- Instructors can not teach two swimmers at the same time as Montclair does not have lifeguards.
- Make up lessons will only be permitted at the instructors request.
- Please do not call the Montclair Swim Club!! If you have any questions or cancellation email lessons@piedmontswimteam.org
Cancellation/Refund Policy: New 2025 Please read!
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No Refunds or Make-Up Classes for Missed Lessons:
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We do not offer refunds or make-up classes for any missed lessons by students. Once a class is booked through the system, it is the responsibility of the students and their guardians to attend the scheduled classes.
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Instructor Cancellations:
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In the event that an instructor is unable to conduct a scheduled lesson, we will either provide a refund or offer a make-up lesson at the discretion of the instructor.
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There will be no refunds given on or after those hours/days. This includes refunds requested for illness, injury, change of plans, travel or other reasons.
We appreciate your understanding and cooperation in adhering to this policy. If you have any questions or concerns, please feel free to contact us.
Air Quality Policy:
Our lesson recommendations will be informed by the Air Quality Index and standard recommendations for activity endorsed by the American Academy of Pediatrics. Final decision about lessons cancellations will be made 2 hour before the start of lessons with an alert sent to members.
We suggest sensitive groups take into account air quality when the AQI is 150 or below and will cancel and refund lessons if AQI goes above 150. We use Purple Air to track AQI and will send out email communications for lesson cancellations due to air quality.
Montclair Swim Club Members
Members of Montclair Swim Club will get a 20% discount for all lessons, the Pre-Competitive Program and the Piedmont Swim Team. When registering for programs online, the MSC member discount will be applied at final check-out.
Click here for more information about our programs and to enroll
